Due to the custom and personalized nature of our products, all personalized orders are final sale and are not eligible for returns, refunds, or exchanges.

Each item is made specifically according to the information and personalization provided by the customer at the time of purchase. Once an order has been personalized or production has started, we are unable to accept returns or exchanges.

Please Review Your Order Carefully

Before submitting your order, please carefully review all information provided, including names, dates, spelling, punctuation, and other personalization details.

The information you provide will be copied and used exactly as submitted. Any information that is not included in the personalization field will be omitted.

We are not responsible for errors caused by misspellings, incorrect information, incorrect dates, or other mistakes entered by the customer in the personalization field.

Please also double-check your shipping address and make sure to include your apartment, suite, or unit number when applicable.

Design Proofs

Design proofs are available upon request. If you would like to review a proof before production, please contact us and we will send you a proof within 24 hours.

If we do not receive a response within 24 hours after the proof has been sent, we may proceed with production using the information and design details provided with the order.

Once production has started, changes to the personalization may no longer be possible.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide clear photos of the damaged package and the item received.

We will review the situation and, if the damage is confirmed, we will work with you to provide appropriate compensation or another suitable resolution.

Errors on Our Part

If we made a mistake when creating your personalized item, please contact us as soon as possible after receiving your order and provide photos showing the issue.

If the error is confirmed to be on our part, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Natural Wood Variations

Our products are made from natural wood, and each piece is unique. Variations in wood grain, color, knots, texture, and other natural characteristics are normal and should be expected.

These natural variations are not considered defects and are not valid reasons for a return, refund, or exchange. Your item may therefore differ slightly from the product photos shown on our website.

Order Cancellations

Cancellation requests must be submitted within 2 hours of placing your order.

After this 2-hour period, your order is considered a final sale and cannot be cancelled, as production or personalization may have already started.

Incorrect Shipping Address

Please carefully verify your shipping address before completing your purchase.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Additional shipping costs may apply if an order needs to be reshipped due to an incorrect address.

Questions or Concerns

If you have any questions or concerns regarding your order, please contact us before attempting to return the product. We will be happy to review the situation and assist you.

By placing an order, you acknowledge and agree to this Returns & Exchanges Policy.