1. When will my order arrive?

Orders are generally delivered within 2 to 7 business days, depending on the destination. We use the International Priority service provided by our shipping partner, FedEx, to ensure fast and reliable international delivery.

Please note that delivery times may vary depending on the destination, customs procedures, and other circumstances beyond our control.

2. Do you offer international shipping?

Yes, we offer international shipping to most countries.

However, delivery may not be available to certain countries or regions due to shipping restrictions or other logistical limitations. If your destination is not available at checkout, please contact us for more information.

3. Are personalized products available?

Yes. Many of our products can be personalized according to the information provided by the customer.

Before placing your order, please carefully check all personalization details, including names, initials, dates, numbers, spelling, colors, and any other information you provide.

4. Can I change my personalization after placing an order?

Personalized orders may be processed shortly after they are placed. Therefore, if you need to make a change, please contact us as soon as possible after placing your order.

Once the personalization process has started, changes may no longer be possible.

5. What happens if I provide incorrect personalization information?

The information you provide will be copied and used exactly as submitted with your order.

We strongly recommend checking all information carefully before submitting your order. We cannot be held responsible for mistakes, spelling errors, incorrect names, dates, initials, numbers, or other information provided by the customer.

6. Can I return or exchange a personalized product?

Because personalized products are made specifically according to the customer's instructions, returns or exchanges are generally not accepted for personalized items when the product has been correctly made according to the information provided.

Please carefully review our Returns Policy before placing your order.

7. What if my product arrives damaged or has a defect?

If your package arrives damaged, or if you notice a defect or damage to the product, please contact us as soon as possible after delivery.

Please provide clear photographs of the package and/or product, along with your order details, so that we can review the situation and provide the appropriate solution or compensation where applicable.

A product arriving damaged is considered a damage issue and should be reported to us directly.

8. What should I do if my package arrives damaged?

Please do not discard the packaging. Take clear photographs of the damaged package and the product, then contact us as soon as possible.

We will review the information provided and determine the appropriate solution according to the circumstances.

9. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible.

For personalized products, cancellation may not be possible once production or personalization has started.

10. What if my order is delayed?

Our estimated delivery time is generally 2 to 7 business days, depending on the destination.

Delays may occasionally occur due to customs clearance, transportation conditions, local delivery services, or circumstances beyond our control.

If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.

11. Will I receive a tracking number?

Yes. When available, a tracking number will be provided so that you can follow the progress of your shipment through the carrier's tracking system.

12. Are customs fees and import taxes included?

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.

13. What happens if I enter the wrong shipping address?

Please carefully verify your shipping address before submitting your order.

If you notice an error, contact us immediately. We will do our best to assist you, but once the order has been shipped, we may not be able to change the delivery address.

14. Where can I find your return and exchange conditions?

Please read our Returns Policy carefully before placing your order. It contains the conditions applicable to returns, exchanges, damaged products, and personalized items.

By placing an order, you acknowledge that you have read and understood our applicable policies.